Frequently Asked Questions
What are the minimum software requirements for this web site?
How do I open the documents on this site?
How do I access the subscriber area?
Where can I find my account number?
I am a subscriber, but when I tried to register using my name and address, the web site could not locate my subscription. Why doesn't this work?
I am a registered user, but I have forgotten my login information. How can I retrieve it?
I've been a subscriber for long time. Why do only recent surveys appear on my Surveys & Special Reports page?
How do I change my mailing address, billing option, or Special Situation Survey subscription information?
How can I find out when my subscription expires?
What's the difference between an initial survey, supplementary review, close out and special report? How often are these documents published?
How can I find out more information about Special Situation Survey?
What are the minimum software requirements for this web site?
Operating System: Windows 98 or newer, or Mac OS 9 or newer
Web Browser: Internet Explorer 5 or newer, or Netscape 4.8 or newer
PDF Viewer: Adobe Acrobat 4 or newer
While other older or non-standard software configurations may work, they have not been certified for use with this web site.
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How do I open the documents on this site?
All the documents on this site are in the Portable Document Format (PDF), the standard for the secure and reliable distribution and exchange of electronic documents on the internet.
To open these documents, you will need the FREE Adobe Reader available at http://www.adobe.com/products/acrobat/readstep2.html. The reader is available for every major operating system, and, depending on your browser, can install a plug-in to facilitate opening these documents in the future.
If you are having difficulty opening the documents in your web browser, please try saving the file to your computer, launching the Adobe Reader software, and then choosing "File->Open..." to view the file.
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How do I access the subscriber area?
In order to access the Subscriber area, you must be a current subscriber and have your user name and password. If you are a current subscriber and have not yet chosen a user name and password, visit our registration page. To subscribe, please see our online subscription form.
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Where can I find my account number?
Your 10-digit account number appears on your address label above your name and mailing address, following the abbreviation "SSS". Please note that your account number includes the zeros in the beginning of the number.
If you do not have your mailing label, please call 1-888-647-7302 to obtain your account number.
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I am a subscriber, but when I tried to register using my name and address, the web site could not locate my subscription. Why doesn't this work?
To register using your name and address, you must enter the information exactly as you did when you subscribed to Special Situation Survey. For instance, the web site will not be able to match "200 N Elm St" and "200 North Elm St" as the same address. For the best results, we recommend registering using your account number (see above). If you do not have your account number, please call 1-888-647-7302 to obtain it.
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I am a registered user, but I have forgotten my login information. How can I retrieve it?
If you have forgotten your user name and password, you can use the user name and password retrieval form to have this information sent to the e-mail address you used to register for the site. You will need to use the account number found on your mailing label (see above). If you think you have correctly entered your user name and password, or if you are unable to retrieve your login information, please send an e-mail to help@specialsituationsurvey.com.
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I've been a subscriber for long time. Why do only recent surveys appear on my Surveys & Special Reports page?
If a lapse in service occurs in your subscription, you will only be able to access the Surveys that have been published since you resumed your subscription. If you think you have been a continuous subscriber and would like to check your account status, please call subscription customer service at 1-888-647-7302.
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How do I change my mailing address, billing option, or Special Situation Survey subscription information?
To change account info, please visit our customer service site and follow the directions to change any account information or notify us that you have not received a report. Or call 1-888-647-7302.
To change your password or e-mail address, please make sure you are logged in and then click the Account Maintenance link in the left navigation column.
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How can I find out when my subscription expires?
Your expire issue is listed on your magazine mailing label, next to your account number (i.e., MAR01). You can also visit our customer service site to check your account status and expiration date.
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What's the difference between an initial survey, supplementary review, close out and special report? How often are these documents published?
The Forbes Special Situation Survey newsletter service consists of the following items:
Initial Survey: This is the initial stock recommendation, published once each month. Each report is devoted to only one stock and consists of a thorough analysis explaining what the company does and why it is an attractive investment.
Supplementary Reviews: These are one-page follow-up reviews on prior recommendations. They inform you about important developments that have taken place since the recommendation was first made. And they advise you as to whether the stock is still considered a Buy or a Hold. Supplementary Reviews are typically issued about once every quarter.
Close Outs: These are final reviews on a position advising investors that the service will no longer follow the stock. Close outs are issued either because the stock has reached our target and additional appreciation is not expected, or because conditions at the company have changed significantly since the recommendation was initially made.
Special Reports: These are reports covering various topics of interest to investors. Past Special Reports have covered macroeconomic issues, such as the Federal Reserve's leanings on interest rate changes, as well as more specific commentary on investment strategies. These are not issued at any regular interval.
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How can I find out more information about Special Situation Survey?
To find out more information about Special Situation Survey, please read the About Us page, or send an e-mail to help@specialsituationsurvey.com.
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This page is meant to provide answers to the most frequently asked questions about subscriptions to Special Situation Survey and accessing information on the Special Situation Survey Web site. If you have a question that is not answered by this page, feel free to e-mail us.
For questions regarding your subscription, . Be sure to include your subscription name and address, your account number (if available), and a return e-mail address in the body of the e-mail.
For questions regarding the site, error messages you might have received, general navigation issues, etc. send e-mail to: help@specialsituationsurvey.com. Be sure to include the error message you are receiving, your name, and a return e-mail address.
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